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KUVERA
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Kuvera · Customer Care

Returns & Exchange

We want you to love every Kuvera piece. If something isn't right, our 7-day return window has you covered — subject to the honest conditions below.

Last Updated: 21 February 2026

7-Day Return Window

You may raise a return or exchange request within 7 calendar days from the date of delivery. Requests raised after this window cannot be entertained.

To initiate a return, write to kuverajewels@gmail.com with your order number and clear photos of the item.

What Can Be Returned

  • Manufacturing defects (broken clasp, missing stones, plating flaws, hallmark mismatch).
  • Wrong product delivered.
  • Damage in transit — must be reported within 24 hours of delivery with an unboxing video.

What Cannot Be Returned

  • Personalised, engraved or made-to-order pieces.
  • Items that have been worn, altered, resized or damaged after delivery.
  • Items returned without their original box, invoice, authenticity certificate or hallmark tags.
  • Devotional / religious silver items (Shankh, Ganesh, Sai Baba, Shiva-Nandi, Bholenath, etc.) — for sanctity reasons.
  • Silver items with visible signs of use, tarnish caused by user handling, or missing certificate.

Exchange

  • One free exchange is allowed per order within the 7-day window (subject to stock availability).
  • If the exchanged piece is of a different value, the difference will be collected or refunded accordingly.
  • Live gold/silver rate difference (if any) between order date and exchange date will apply.

Return Pick-up & Shipping

  • For approved returns due to our fault (defect / wrong item / transit damage), Kuvera arranges free reverse pick-up.
  • For change-of-mind returns, buyer bears the reverse shipping cost (approx ₹150–₹300 depending on pincode), which is deducted from the refund.

Refund Timeline

  • Once the returned item reaches our vault, our QC team verifies it within 2–3 business days.
  • Approved refunds are processed to the original payment method within 5–7 business days after QC clearance.
  • For UPI/Card refunds, the amount usually reflects in your bank within 3–5 additional working days as per your bank's cycle.
  • Store credit (valid 12 months) is offered as an option in place of cash refund with a 5% bonus value.

Live-Rate Pricing Note

Gold and silver prices at Kuvera are anchored to daily market rates (sourced from All India Bullion Association). The rate is locked at the moment your order is confirmed. Refunds are always processed at the original invoice value — not at the current-day rate.

The Kuvera Assurance
Kuvera Jewels Pvt. Ltd. · Estd. 2016 · A family in the jewellery trade since 1984 · Read more