Returns & Exchange

What Can Be Returned

• Manufacturing defects (broken clasp, missing stones, plating flaws, hallmark mismatch).
• Wrong product delivered.
• Damage in transit — must be reported within 24 hours of delivery with an unboxing video.

What Cannot Be Returned

• Personalised, engraved or made-to-order pieces.
• Items that have been worn, altered, resized or damaged after delivery.
• Items returned without their original box, invoice, authenticity certificate or hallmark tags.
• Devotional / religious silver items (Shankh, Ganesh, Sai Baba, Shiva-Nandi, Bholenath, etc.) — for sanctity reasons.
• Silver items with visible signs of use, tarnish caused by user handling, or missing certificate.

Exchange

• One free exchange is allowed per order within the 7-day window (subject to stock availability).
• If the exchanged piece is of a different value, the difference will be collected or refunded accordingly.
• Live gold/silver rate difference (if any) between order date and exchange date will apply.

Return Pick-up & Shipping

• For approved returns due to our fault (defect / wrong item / transit damage), Kuvera arranges free reverse pick-up.
• For change-of-mind returns, buyer bears the reverse shipping cost (approx ₹150–₹300 depending on pincode), which is deducted from the refund.

Refund Timeline

• Once the returned item reaches our vault, our QC team verifies it within 2–3 business days.
• Approved refunds are processed to the original payment method within 5–7 business days after QC clearance.
• For UPI/Card refunds, the amount usually reflects in your bank within 3–5 additional working days as per your bank's cycle.
• Store credit (valid 12 months) is offered as an option in place of cash refund with a 5% bonus value.

Live-Rate Pricing Note

Gold and silver prices at Kuvera are anchored to daily market rates (sourced from All India Bullion Association). The rate is locked at the moment your order is confirmed. Refunds are always processed at the original invoice value — not at the current-day rate.

Lifetime Exchange & Buyback

Valuation basis. Both Lifetime Exchange and Buyback are valued on the same transparent principle:
Eligible Value = Verified Net Metal Weight × Verified Metal Purity/Quality × Applicable Silver Rate on the Day of Evaluation.

In simple terms: the value is based on the actual recoverable silver content of your Kuvera jewellery at the applicable silver rate on the day Kuvera evaluates the piece.

• Lifetime Exchange — Kuvera silver jewellery is eligible for lifetime exchange based on its verified recoverable metal value at the applicable silver rate on the day of evaluation. The resulting eligible metal value may be adjusted against the purchase of another eligible Kuvera product.
• Buyback at Metal Rate — the same principle applies: Verified Net Metal Weight × Verified Purity × Applicable Silver Rate on the Day of Evaluation. No fixed percentage deduction is applied to the verified metal value unless we explicitly introduce such a rule in future — in which case this policy will be updated first.
• What is not carried forward. The original purchase price is not the exchange/buyback value. Original making charges, GST, shipping charges and the original value paid for non-metal components (stones, pearls, CZ, beads, enamel, thread, findings, plating and other non-precious/non-silver material) are not refundable or carried forward. These must not be included in net silver weight or value.
• Verification safeguard. Final purity, net recoverable metal weight and eligibility are determined only after physical inspection/testing by Kuvera. Pieces set with stones, pearls or other components are valued only on verified net metal content. If a piece has been altered, repaired outside Kuvera, materially damaged, contaminated, or cannot be authenticated/accurately tested, Kuvera may require additional evaluation before confirming the value.
• No estimate before verification. Any indicative value shared before physical inspection is provisional. The confirmed value is communicated after Kuvera's evaluation, and the customer may accept or decline it.
• Invoice / certificate. The original Kuvera invoice, order details and purity certificate speed up verification and are preferred. If they are not available, Kuvera will attempt to authenticate the piece using our internal order records and standard purity testing before confirming eligibility.
• Process. Write to kuverajewels@gmail.com with clear photos and — if available — the original order number. Kuvera will guide you through insured shipment or in-person hand-over for evaluation. Please note that Lifetime Exchange & Buyback are currently evaluated manually and offline; automated online valuation is not offered today.